7u7a Privacy Policy — How We Handle Your Data

1Data We Collect

7u7a collects personal data from you in several ways: directly when you register or interact with the platform, automatically when you use the site, and occasionally from third-party verification or payment service providers. The categories of personal data we process are set out below.

When you create a 7u7a account, we collect the following information:

• Full legal name (as it appears on your government-issued identification)
• Date of birth (to confirm you are aged 18 or above)
• Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, etc.)
• Email address and, optionally, a mobile phone number
• Username and encrypted password hash

As part of our mandatory Know Your Customer (KYC) process, we may collect copies or images of the following documents:

• National Identity Card (NID), passport, or driving licence
• Proof of address documentation (utility bill, bank statement, or government letter)
• Screenshot or confirmation of ownership of a bKash, Nagad, Rocket, or Upay account

We record details of all deposits, withdrawals, and account balance adjustments. This includes transaction amounts (in ৳ BDT), timestamps, payment method identifiers (e.g., masked bKash wallet number), transaction reference numbers, and processing status. We do not store full card numbers for Visa or Mastercard transactions — these are handled by our PCI-DSS-compliant payment processor.

We collect a complete record of your gaming activity on 7u7a, including games played, wagers placed, outcomes, bonus usage, session durations, and responsible gaming tool activations. This data is used for account management, dispute resolution, bonus verification, and regulatory compliance.

When you visit 7u7a, we automatically collect the following technical data:

• IP address and approximate geographic location
• Browser type, version, and language setting
• Device type (desktop, mobile, tablet), operating system, and screen resolution
• Referring URL and pages visited within 7u7a
• Session timestamps and duration

If you contact our support team via live chat, email, or any other channel, we retain a record of that correspondence including your contact details, the content of your messages, and any attachments you provide. This data is used to resolve your query and to maintain a service history for your account.

2How We Use Your Data

7u7a processes your personal data on one or more of the following legal bases: (a) performance of a contract — to operate your account and deliver the services you have requested; (b) legal obligation — to comply with anti-money laundering, fraud prevention, and age verification requirements; (c) legitimate interest — to protect the platform from abuse, improve service quality, and conduct internal analytics; and (d) consent — for optional communications such as promotional emails or SMS notifications, which you may withdraw at any time.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Where automated screening tools are used (for example, fraud scoring or AML checks), a qualified 7u7a team member reviews any flagged outcome before a decision affecting your account is implemented.

3Data Sharing & Disclosure

7u7a does not sell, rent, or otherwise commercially exploit your personal data to third parties. We share your data only in the limited circumstances described in this section, and only to the extent necessary for the stated purpose.

We engage a small number of trusted third-party service providers to help operate the 7u7a platform. These providers act as data processors on our behalf and are contractually bound to process your data only in accordance with our instructions. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment gateways handle transaction processing and fraud screening
• Identity verification providers: Third-party KYC tools used to authenticate documents submitted during verification
• Cloud infrastructure: Secure server hosting providers on which platform data is stored
• Analytics platforms: Aggregated, anonymised usage analytics to help us improve platform performance
• Customer support software: Live chat and ticketing tools used by our support team

7u7a hosts games from leading providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you access a game from one of these providers, limited session data (such as a pseudonymous player token, stake amount, and game result) may be transmitted to the provider's servers for the purpose of delivering the game. This data does not include your full name, address, or payment details.

We may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other government bodies where we are required to do so by applicable law, court order, or valid legal process. In such cases, we will disclose only the minimum data necessary to satisfy the legal obligation, and we will notify you of such disclosure wherever we are legally permitted to do so.

In the event of a merger, acquisition, restructuring, or sale of all or part of the 7u7a business, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify affected players of any such transfer and ensure the receiving party is bound by data protection obligations no less stringent than those in this Privacy Policy.

4Cookies & Tracking Technologies

7u7a uses cookies and similar tracking technologies (including local storage and session storage) to operate essential platform functions, maintain your login session, prevent fraud, and gather aggregated analytics about how players use the site. We do not use advertising or cross-site tracking cookies.

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies will prevent you from logging in or using core platform features. Disabling preference cookies will reset your display settings on each visit. Analytics cookies can be disabled without affecting your ability to use 7u7a.

5Data Retention

7u7a retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods set out below represent our standard practice; individual circumstances (such as an ongoing dispute or regulatory investigation) may require data to be retained for longer.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to an identified individual. Anonymised or aggregated data may be retained indefinitely for statistical and platform improvement purposes.

6Your Data Rights

As a player on 7u7a, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and provide a substantive response within 10 business days.

You may request a copy of the personal data 7u7a holds about you, including the categories of data processed, the purposes for which it is used, and the third parties with whom it has been shared. We will provide this information free of charge in a structured, readable format.

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Where the correction relates to identity data, we may ask you to provide updated supporting documentation.

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that this right is subject to our legal obligation to retain certain data (particularly financial and KYC records) as described in the Data Retention section above. We will inform you of any data categories that cannot be deleted due to legal obligations.

In certain circumstances — for example, while the accuracy of your data is being contested — you may request that we restrict the processing of your personal data. During a restriction period, we will continue to store the data but will not process it for any other purpose without your consent.

Where processing is based on your consent (for example, for promotional email communications), you may withdraw that consent at any time by contacting support or using the unsubscribe link in any marketing email we send you. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

7Security Measures

7u7a takes the security of your personal data seriously. We maintain a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

• Transport Encryption: All communications between your browser or app and our servers are encrypted using TLS 1.2 or higher
• Data-at-Rest Encryption: Personal data and financial records stored on our servers are encrypted at the database level using AES-256 encryption
• Access Controls: Access to personal data is restricted to authorised 7u7a employees on a strict need-to-know basis. All access is logged and subject to periodic audit
• Password Security: Player passwords are never stored in plain text — they are stored as salted cryptographic hashes
• Two-Factor Authentication: Optional two-factor authentication (2FA) is available for player accounts and is mandatory for all 7u7a administrative accounts
• Vulnerability Management: We conduct regular security assessments and promptly patch identified vulnerabilities in our platform software and infrastructure
• Incident Response: In the event of a data breach that is likely to result in a risk to the rights of affected players, we will notify affected individuals promptly and take all reasonable steps to mitigate the impact

While we implement robust security practices, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 7u7a account credentials and for ensuring that the device you use to access the platform is free from malware or unauthorised software.

8Policy Updates & Contact

7u7a reviews this Privacy Policy periodically and updates it when our data practices change, when new legal obligations apply, or when we introduce new platform features that involve the processing of personal data. When material changes are made, we will update the "Last Updated" date at the top of this page and, where the changes significantly affect how we process your data, we will notify registered players by email.

We encourage you to review this page periodically to stay informed about how 7u7a protects your data. Your continued use of the platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you disagree with any update, you may close your account by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7u7a processes your personal data, please contact us using the details below. Our support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid, Independence Day (26 March), and Victory Day (16 December).

• Email: [email protected] (plain text — not a clickable link)
• Response time: Data rights requests acknowledged within 5 business days; substantive response within 10 business days
• Live chat: Available 24/7 via the platform for general privacy enquiries

Please include "Privacy Policy Query" or "Data Rights Request" in the subject line of your email to ensure your message is routed to the correct team member without delay.